Player protection

Dispute Resolution

Disputes are easier to resolve when the facts are organized: dates, screenshots, bonus terms, transaction IDs, and support transcripts.

When to raise a dispute

A dispute may involve a delayed withdrawal, cancelled bonus, account closure, missing deposit, game error, verification request, refund request, or disagreement about wagering. Before escalating, read the current terms, bonus terms, AML policy, and cashier rules connected to the issue.

Evidence checklist

  • Account email and username, without sharing the password.
  • Deposit and withdrawal dates, amounts, and payment method.
  • Bonus name, wagering progress, max bet rule, and screenshots.
  • Chat transcripts, ticket numbers, and email replies.
  • Clear summary of the outcome you are requesting.

Escalation path

Start with live chat or email support. If the first answer is unclear, ask for escalation to payments, risk, or complaints. If the casino lists a regulator or alternative dispute body in its current terms, follow that official process. Keep messages calm, specific, and chronological.

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